F.A.Q.

Where to purchase our products:

Where can I find a Tactical ScanLite® Retailer in my area?

You may go online and do a search for 'Tactical ScanLite' to find Tactical ScanLite retailers in your area. If you have any difficulty in your search please direct your inquiry to info@tacticalscanner.com. Please be sure to provide a zip code for the specific location.

Where can I get a catalog for your products?

All of our product information is available on our website. As we are the manufacturer, we do not send out catalogs, you must contact your local retailer for such a request.

How do I get information about becoming an Tactical ScanLite distributor?

You may forward your corporate information, as well as your product needs to info@tacticalscanner.com. Our Customer Service Department will forward your request to the appropriate Sales Manager.

Limited Lifetime Warranty:

What does your limited lifetime warranty cover?

We offer a limited lifetime warranty on all our Tactical ScanLite products should a consumer have a problem with their light. This warranty includes manufacturers defect in materials and/or workmanship, and malfunction limited to the intended use of the product. Our warranty does not cover abuse or neglect, modification, water submersion, or physical damage to the surface of the flashlight including scratches or other externally exposed parts, which do not affect the light output. Batteries are included.

Can I have my light specially engraved?

No alterations can be done to our Tactical ScanLite lights without voiding out the limited lifetime warranty.

Is the Tactical ScanLite waterproof?

No. The Tactical ScanLite lights are 'water resistant', meaning they are not 'water proof'. They cannot be submerged in water.  For example, the light may withstand falling into a puddle, but we do not recommend taking them diving or using them underwater.  Doing so would void the limited lifetime warranty.

Where do I send a defective light for a replacement?

Return to address below along with the return mailing address and brief description of the problem experienced with the Tactical ScanLite along with $5.00 for shipping

Tactical Scanners Incorporated
603 Apollo Drive 

Canyon Lake, TX. 78133
Attn: Returns Department

Please allow 3-4 weeks for delivery of your new replacement product.

Can I exchange my Tactical ScanLite for another model if I send it back to you?

No, we do not exchange lights for another. You must return to the retailer where it was purchased.

Technical Information:

What kind of batteries does the products use?

Tactical ScanLite uses NIMH Nickel Metal Hydride Batteries (Included) 

 How long do the batteries for each product expected to last?

Why do you use NIMH Nickel Metal Hydride batteries in some of your Tactical ScanLite product line?

We use NIMH Nickel Metal Hydride batteries for their long (typically 10 year) shelf life. When one needs a flashlight in an emergency - we want as much a guarantee that it will work as possible. If standard AA batteries are left in a flashlight, their power drains away over time, even if the flashlight is not engaged.

Where can I purchase a holster for my flashlight?

Tactical ScanLite is offered with a nylon holder designed by American Warrior. For departments and officers requiring holders made of leather, you may contact http://www.stallionleather.com for the holder you require.